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I am thankful for the exceptional service that you and the rest of the team at Roll-Kraft provided to help get us out of a very difficult situation. We have been using your tooling somewhat continuously for more than 3 years. Recently we discovered excessive wear in some of the tools. We have not encountered that issue yet with any of the tooling that we have purchased from Roll-Kraft, and we have not been inspecting the tools for wear. With your help, we quickly diagnosed the problem and began the repair.
I know that your factory is extremely busy right now, and I need to thank your team for figuring out a way to expedite our emergency situation. We made the decision to buy from Roll-Kraft because we trusted your ability to design, produce and service our needs. Last week you proved to us that you are worthy of that trust, and that you deserve our most sincere appreciation.
Sam Foti, Jr.
Chief Executive Officer
Hey Mr. Ovidiu. Wow, the 2.5” plug was delivered 30 minutes after I sent the request! You guys are amazing.
Thanks Mr. Ovidiu for everything you do for us!
Arcelor Mittal Dofasco
Thanks for all your help as well as the others in shipping whom played their part in getting these sets loaded out for us yesterday. Keep up the great work!!
Thormax Enterprises, LLC
Seymour, IN 47274
After a slew of retirements, we were left with a roll forming competency gap which we needed help to address. We called Roll-Kraft, and Yervand was on site within a few weeks to provide in-depth training to our mill operators. During the hands-on training session, Yervand worked with each of our mill operators, providing them the fundamentals of mill operation and troubleshooting.
During subsequent visits, Yervand was on-site working with our engineering team to resolve issues with profiles and provided recommendations for mill refurbishment and tooling improvements that we executed on to reduce downtime and scrap, improving throughput on several of our mills. I would highly recommend Roll-Kraft as a technical partner for all things roll-forming.
Value Stream Leader, Wiremold
ELECTRICAL WIRING SYSTEMS
An issue employers’ face in this pandemic era is labor shortage, and ACM is no different. Our newer staff lacks experience, and I looked at solutions where an expert can train them in roll forming. Roll-Kraft has that expertise and provides training classes for roll forming. We had Yervand Poghosyan scheduled for four days in our facility to train set-up and maintenance staff. I was part of the training as well. It was an informative class, and I am glad we organized this. Yervand was patient, helped train the associates to take proper measurements, gave pointers on machine adjustments and care. I received a positive response from the associates who were part of the training. We plan on having more of these training sessions in the future. I would highly recommend Roll-Kraft for their services.
Misbah Abdul Rahman
Product and Manufacturing Engineer
American Construction Metals
Thank You again for the OUTSTANDING customer service!!!
I truly appreciate your help, every time I need help with something you have come through for me!
I am turning a purchase requisition in for the rollers today.
Chuck, as you know, before I retired as Tenneco’s Senior Tube Mill Engineer in January of 2019, we had been working together for over 35 years. For all of those years, Roll-Kraft has supplied Tenneco with good quality sets of rolls to run both cold-rolled steel and stainless steel. During that 35-year period, I worked with many people in your sales department. With that said, I would like to point out one individual who stands out and has done exemplary work for me, representing Roll-Kraft. This individual is Shawn Mitchell.
Over the years, Shawn has worked tirelessly, during work hours and after work hours, to give me timely feedback on my rolls. Even when Shawn was out of the office and traveling, he still researched and resolved my issues with accurate and timely feedback.
I feel that Shawn’s best work ethic is his word. When Shawn tells you that it will take a specific number of weeks to receive a set of regrind rolls back, or a new set of rolls made, you can count on his word to get the job done for you in that time frame. When I personally think of Shawn, I see a man who is dedicated to his job, works hard, has a great work ethic, and most of all, a great personality and sense of humor when working with customers.
Tube Mill Consulting, LLC
Matt was fantastic when he was at our facility last week. You could not have sent a better tech to help us get up and running. He has the roll former running great.
He worked as hard and fast as he could to finish the job by close of business on Friday for us. And, he also took the time to explain everything to us. I learned quite a bit from him!
I have worked with Chicago Roll for over twenty-five years, improving tooling designs for our various mills and handling roll regrinds. The service has always been outstanding, and they are a great source to reach out to for problem-solving. I highly recommend them for your tooling needs, big or small. The turnaround time is exceptional if your rolling schedule is tight. They have a history of going above and beyond to ensure they keep their customers’ mills running when issues arise.
Roll-Kraft was easy to deal with and responded quickly to all of my questions and concerns. Matt even taught me a few things about rolls and how to adjust for bow and taper. Roll-Kraft helped me find a cost-effective solution for forming channel-shaped parts. This will save us a lot of money in the long run.
I just wanted to say thank you for Chicago Roll Company’s continued support and service of T&B Tube. We’re always thankful for the quality and speed of the services you provide. Your ability to support us by responding to our questions immediately and helping us address problems effectively is impressive. Please pass this along to your team, looking forward to continuing our successful partnership.
Jacob L. Schwartz
T&B Tube Company
We recently had Yervand come out to our facility during a trial and his recommendations were excellent. He was able to give us insight into the forming and tooling necessities of the line, which allowed us to successfully form the part we required. We were very impressed with his experience, knowledge and commitment to help us meet our target. Thank you so much for all of your help and we look forward to continue working with Roll-Kraft throughout this project.
Nucor Castrip Arkansas, LLC.
Frank’s recent visit during our tooling startup went very well. We are glad to have confirmation that many of our standard practices are correct and useful. Thanks, Roll-Kraft!
I have been working for Brasscraft for 38 years. I will be retiring on March 29. Before I leave, I just wanted to say a few words about my experience with Roll-Kraft.
Our company entered the tube mill business about 18 years ago. Before the arrival of our new tube mill equipment, I immediately started to do research to understand the equipment as much possible, learning about how often form rolls wear out and where to send them when they needed reconditioning. I came across the name Roll-Kraft in a magazine.
I called the 800 number and learned that one of their reps was in California at that very time. I gave him a call, and we scheduled an appointment for later that week. To my amazement and appreciation, he cleared some time and arrived at my plant a day early. That’s when I met Shawn Mitchell.
Shawn has been one of my most valuable resources. It has been a pleasure to rely on his experience and Roll-Kraft’s policy of on-time deliveries over many, many years. I thank you sincerely.
We recently had Matt come to our facility to provide training to our newer mill guys. Matt spent three days with us and did a very thorough and detailed job. We have no complaints, whatsoever. We were also very impressed with Matt’s service report, and we are applying his recommendations. We hope to make this training a yearly event to refresh us on the roll form tooling setup and keep good habits in place.
Chad at Cemco
Welded Tubes, Inc.
Minteq International, Inc.
Roll-Kraft holds second annual seminar in Waverly, Nebraska.