Roll-Kraft, the leader in tube and pipe and roll forming tooling announces the launch of the only Performance Guarantee in their industry. In addition to providing customers with an additional layer of confidence when they select Roll-Kraft, the Performance Guarantee represents the company’s promise to deliver tooling that performs the first time, right out of the box.
The Guarantee outlines that customers can have their tooling repaired, replaced, or refunded for the following reasons:
Tooling does not correctly form the profile
Tooling has a manufacturing flaw
Tooling cannot achieve specified tolerances
Additional information about the Guarantee can be found at roll-kraft.com/guarantee.
“It’s our top priority to make the best tooling for our customers,” said Chuck Gehrisch, Chairman and Chief Executive Officer of Roll-Kraft. “We know that when tooling doesn’t work the first time, it causes costly disruptions to production. If there’s an issue, our technicians make it right as soon as possible.”
As an industry pioneer, Roll-Kraft has delivered high performance roll forming tooling and tube and pipe tooling to their customers for more than 55 years. The company consistently achieves high on-time delivery and first-time performance statistics, which are tracked online for customer access. In 2019, Roll-Kraft tooling performed right out of the box without any issues 97.1 percent of the time.
“We take various steps, including testing, a thorough final inspection, and a detailed setup package, to deliver at the highest level,” said Gehrisch. “Customers can be confident every time they choose us.”
Roll-Kraft has its headquarters in Mentor, Ohio, and maintains other facilities in Lombard, Illinois (Chicago Roll Company); and Ontario, Canada (Roll-Kraft Ltd.). Calls to the company’s main line, (888) 953-9400 or (440) 205-3100, are greeted by a live operator who can assist callers in quickly reaching a technician, engineer, or member of the sales staff, who can provide immediate assistance. The company’s fax number is (440) 205-3110. Learn more about Roll-Kraft’s tube and pipe and roll forming products and services by visiting roll-kraft.com. For easy and immediate contact with Roll-Kraft that transcends time zones and working hours, the website features an easy-to-use contact form.