Tube, pipe, and roll forming producers looking for an immediate response to technical questions or training ideas have been using Dr. Resolve. Roll-Kraft designed Dr. Resolve in response to the increase in demand by the tube, pipe, and roll forming producers for quick answers. Contacting Roll-Kraft and Dr. Resolve, you get 24/7 responses about anything from basic setup to complex project questions, such as how to reduce scrap by 20%.
Dr. Resolve is a winner! Roll-Kraft’s website feature is getting ever more traffic from the interactive connection. Inquiries, problems, and questions are immediately sent to the company by completing an on-line form. Just click on Dr. Resolve, send your problem to Roll-Kraft, and know that help is on the way. Top experts will respond 24/7, such as Robert Sladky (V.P. of Tube Mill Engineering and past recipient of the TPA Industry Education Activities Award) on subjects regarding welded tube and pipe equipment, and Chuck Summerhill (V.P. of U.S. Operations) on issues regarding roll forming machines. There are over a dozen technical staff available to respond. “Dr. Resolve is the best way to get technical answers to our customers immediately,” said Chuck Gehrisch, President of Roll-Kraft.
The Roll-Kraft website also provides other technical information, including Profit Pointers, which are readily available for printing. Subjects include topics such as mill setups, tooling management and maintenance programs, improving changeover times, and many others.
In addition, Roll-Kraft technicians are available to provide on-site troubleshooting, mill evaluations, mill alignments, and various seminars. There are testimonials on the website from many customers.
Roll-Kraft is a leading provider of tooling, equipment, and services to the tube and pipe and roll forming industry. Customers in more than 50 countries identify Roll-Kraft as a reliable source of high quality products and programs. This is, in part, identifiable by the well-earned ISO quality management certification program, now rated as ISO 9001:2000 With Design, which has been in place for more than a decade. This certification is a critical indication that Roll-Kraft is focused on maintaining the necessary systems that will aid in achieving the company’s high standards.
Roll-Kraft has its headquarters in Mentor, Ohio, and maintains offices in Frankfurt, Illinois (Roll-Kraft Northern) and Woodbridge, Ontario, Canada (Roll-Kraft Ltd.). The headquarters facility can be reached by phone at (440) 205-3100, or fax at (440) 205-3110. More information about Roll-Kraft products and services is available on the website, www.roll-kraft.com.