Roll-Kraft Offers OUTSTANDING Customer Service
Thank You again for the OUTSTANDING customer service!!!
I truly appreciate your help, every time I need help with something you have come through for me!
I am turning a purchase requisition in for the rollers today.
Chicago Roll was Fast and Professional
I wanted to thank you and your staff for your guidance and expertise with our roll forming issues.
Your responsiveness to our needs was fast and professional. Everyone on your team, from your engineer to your set up trouble shooter gave us their full attention to get us up and running.
We also appreciate your talented staff continuing to assist us in improving tooling design changes and working with our staff to educate us about our new endeavor.
We appreciate you being available when we need you!
Midway Displays, Inc.
Website is a Great Resource
I'm working through Roll Kraft's "Roll Form Design" section of your website and it's helping to clarify some of the things I wanted to ask you. It's a great resource.
Shawn Mitchell: Tireless Work Ethic and Exemplary Work
Chuck, as you know, before I retired as Tenneco’s Senior Tube Mill Engineer in January of 2019, we had been working together for over 35 years. For all of those years, Roll-Kraft has supplied Tenneco with good quality sets of rolls to run both cold-rolled steel and stainless steel. During that 35-year period, I worked with many people in your sales department. With that said, I would like to point out one individual who stands out and has done exemplary work for me, representing Roll-Kraft. This individual is Shawn Mitchell.
Over the years, Shawn has worked tirelessly, during work hours and after work hours, to give me timely feedback on my rolls. Even when Shawn was out of the office and traveling, he still researched and resolved my issues with accurate and timely feedback.
I feel that Shawn’s best work ethic is his word. When Shawn tells you that it will take a specific number of weeks to receive a set of regrind rolls back, or a new set of rolls made, you can count on his word to get the job done for you in that time frame. When I personally think of Shawn, I see a man who is dedicated to his job, works hard, has a great work ethic, and most of all, a great personality and sense of humor when working with customers.
Tube Mill Consulting, LLC
You Could Not Have Sent a Better Tech
Matt was fantastic when he was at our facility last week. You could not have sent a better tech to help us get up and running. He has the roll former running great.
He worked as hard and fast as he could to finish the job by close of business on Friday for us. And, he also took the time to explain everything to us. I learned quite a bit from him!
25 Years of Going Above and Beyond
I have worked with Chicago Roll for over twenty-five years, improving tooling designs for our various mills and handling roll regrinds. The service has always been outstanding, and they are a great source to reach out to for problem-solving. I highly recommend them for your tooling needs, big or small. The turnaround time is exceptional if your rolling schedule is tight. They have a history of going above and beyond to ensure they keep their customers’ mills running when issues arise.
Quick Responses and Cost-Saving Solutions
Roll-Kraft was easy to deal with and responded quickly to all of my questions and concerns. Matt even taught me a few things about rolls and how to adjust for bow and taper. Roll-Kraft helped me find a cost-effective solution for forming channel-shaped parts. This will save us a lot of money in the long run.
Thank You for Continued Support and Service
I just wanted to say thank you for Chicago Roll Company’s continued support and service of T&B Tube. We’re always thankful for the quality and speed of the services you provide. Your ability to support us by responding to our questions immediately and helping us address problems effectively is impressive. Please pass this along to your team, looking forward to continuing our successful partnership.
Jacob L. Schwartz
T&B Tube Company
Exceptional Customer Service!
We recently had Yervand come out to our facility during a trial and his recommendations were excellent. He was able to give us insight into the forming and tooling necessities of the line, which allowed us to successfully form the part we required. We were very impressed with his experience, knowledge and commitment to help us meet our target. Thank you so much for all of your help and we look forward to continue working with Roll-Kraft throughout this project.
Nucor Castrip Arkansas, LLC.
Tooling Startup Went Very Well
Frank’s recent visit during our tooling startup went very well. We are glad to have confirmation that many of our standard practices are correct and useful. Thanks, Roll-Kraft!
One of Our Most Valuable Resources
I have been working for Brasscraft for 38 years. I will be retiring on March 29. Before I leave, I just wanted to say a few words about my experience with Roll-Kraft.
Our company entered the tube mill business about 18 years ago. Before the arrival of our new tube mill equipment, I immediately started to do research to understand the equipment as much possible, learning about how often form rolls wear out and where to send them when they needed reconditioning. I came across the name Roll-Kraft in a magazine.
I called the 800 number and learned that one of their reps was in California at that very time. I gave him a call, and we scheduled an appointment for later that week. To my amazement and appreciation, he cleared some time and arrived at my plant a day early. That’s when I met Shawn Mitchell.
Shawn has been one of my most valuable resources. It has been a pleasure to rely on his experience and Roll-Kraft’s policy of on-time deliveries over many, many years. I thank you sincerely.
Roll-Kraft Service is the Best
We recently had Matt come to our facility to provide training to our newer mill guys. Matt spent three days with us and did a very thorough and detailed job. We have no complaints, whatsoever. We were also very impressed with Matt’s service report, and we are applying his recommendations. We hope to make this training a yearly event to refresh us on the roll form tooling setup and keep good habits in place.
Chad at Cemco
Roll-Kraft Makes Adjustments and Educates Our Team
Frank’s visit last week was very beneficial for our operator and maintenance department. He was able to give clarity to the function of the over/under benders to our staff and make corrective adjustments. We appreciate his service.
Golden Giant Building Systems
The Roll-Kraft Team Delivers
Thank you Roll Kraft team! I understand the difficulties of moving schedules, orders, etc. Especially during this time of year when you are trying to stay ahead so your folks can enjoy the holidays. Great job and it is appreciated!
Chicago Roll Helps Us Run Great Quality Tube
I was having issues with my 1.750” and my 1.250” tube sizes with the breathing of the tube. I was getting as much as .015 variance in size. I decided to contact Chicago Roll to see if they could fix the problem. I visited their facility, and they found a workable solution. After redesigning and regrinding the rolls, they were able to get it down to .005. We are now running a great quality tube!
I just want to say, “Great job,” to all involved.